Business Central after go-live

This is how we ensure that the solution continues to create value

Once Business Central is up and running, a new and important phase of the journey begins.

Now is the time to work with the system every day. New processes need to be established. The business is evolving. Microsoft is releasing updates. New opportunities are emerging.

At Vektus, we therefore do not view “Go Live” as the end of a project.

We see this as the beginning of a long-term partnership.

That is why we follow an operational strategy that ensures stable operations, ongoing support, future-proofing, and continuous development of your Business Central solution.

Vektus operational strategy

Our operational strategy is based on four key elements that, together, ensure that the solution continues to support your operations and development. As a Vektus customer, you naturally choose the level of service and the specific services that meet your needs.

The goal is to provide peace of mind regarding day-to-day operations and to ensure that critical issues are handled quickly and professionally.

Critical operations

For most companies, Business Central is business-critical.

If production stops, the warehouse cannot ship goods, or the finance department cannot operate, the consequences could be significant.

That’s why we help you identify the functions and processes that are most critical to you.

Together, we define:

Which processes are business-critical
Who Is responsible for what
How to handle problems
What response times are required?

The goal is to ensure peace of mind regarding day-to-day operations and to make sure that critical issues are handled quickly and professionally.

Business Central cloud_produktionsstyring

Day-to-day operations and support

Your Business Central solution will only function optimally when users know how to use it. That’s why we help you establish a clear model for day-to-day operations, so the solution becomes a natural and efficient part of your company’s work processes.

Among other things, we support the onboarding of new employees, the training of super users, the establishment of support processes, and a clear division of responsibilities between the company and Vektus. At the same time, we are available to provide ongoing guidance on how to make the best use of the solution as needs and workflows evolve.

The goal is to ensure that your employees get the most out of Business Central—not just at go-live, but every single day during ongoing operations.

Future-proofing and further development

Your business is constantly evolving, so your ERP solution should evolve alongside it. At Vektus, we help you regularly assess whether your solution continues to support your goals and needs.

Together, we’ll examine new business needs and assess how the standard Business Central solution can be utilized even more effectively. We also provide advice on relevant vendor-independent apps, opportunities to optimize processes, and new technologies in reporting, automation, and AI that can create value for your organization.

The goal is not to launch new projects just for the sake of it. The goal is to ensure that your Business Central solution continues to support your strategy, your employees, and the growth you want to achieve in your company.

Read about how we provide consulting services in the areas of AI and digital transformation

Proactive upgrades

Microsoft is continuously developing Business Central.

This creates new opportunities, but also places demands on planning and quality assurance.

At Vektus, we take a proactive approach to upgrades.

We’ll help you:

Plan for future upgrades
Identify critical processes
Testing business-critical functions
Ensure stable operation before, during, and after the upgrade
Take advantage of new opportunities on the platform

The goal is to make upgrades a natural part of day-to-day operations—not a risky project.

Learn more about proactive upgrades

You choose the level—we provide the skills

No two companies are alike, and the same applies to their needs for support, operations, and further development. Some companies want a close partner who provides ongoing support, upgrades, and optimization of Business Central. Others have their own resources and primarily want access to specialists when the need arises.

At Vektus, you are always the ones who decide the scope of our collaboration. Together, we’ll develop an operational strategy that fits your organization, capabilities, and ambitions. You choose which services you want, how much responsibility you’ll handle internally, and how big a role Vektus will play in day-to-day operations.

The operational strategy can evolve alongside your business. Some start with a limited support agreement and a Basic Proactive Upgrade Agreement, but later expand to a Premium Proactive Upgrade Agreement and ongoing development. Others prefer close collaboration from day one. What all solutions have in common is that you gain access to the expertise and experience that ensure Business Central continues to support your business.

Learn more about the possibilities with Proactive Upgrading

More than just support

Most ERP partners offer support. At Vektus, we focus on operations. The difference is significant. Support is about solving problems as they arise. Operations is about preventing problems, further developing the solution, and ensuring that the company continuously derives value from its investment in Business Central.

That’s why we combine:

Support
Operations
Upgrades
Further development
Strategic consultation

into a single, comprehensive operational strategy.

Our goal is simple

We don’t just want to get you up and running. We want to ensure that your Business Central solution works better in three years than it does today.

It requires experience, planning, and a partner who takes responsibility—even after Go Live.

That is the core of Vektus’s operational strategy.

If you have any questions, please call or email us

Frequently asked questions about Business Central after go-live

When companies start using Business Central after go-live, a number of questions often arise: Where should we start? What provides the most value? How do we ensure success?

Here, we’ve compiled answers to some of the questions we most frequently encounter in our conversations with customers.

1. Why is “Go Live” just the beginning—and not the end?

Many companies view Go Live as the goal, but in practice, this is where the real value creation begins. This is when the system is put into everyday use, and new processes must work in practice. At the same time, both the business and the technology are constantly evolving. That’s why the period after Go Live is all about ensuring that the solution continues to support your operations and growth.

2. How do we ensure stable operation of our Business Central solution?

It starts with identifying which processes are business-critical and how they are handled when challenges arise. Typically, we work with clear areas of responsibility, defined response times, and a structured approach to incident management. The result is greater peace of mind in day-to-day operations and faster resolution of critical situations.

3. What do day-to-day operations and support entail in practice?

Day-to-day operations aren’t just about solving problems; they’re about ensuring that users work efficiently within the system. This includes onboarding new employees, training super users, and establishing clear support processes. At the same time, we provide ongoing guidance on how to best use the solution in practice to maximize its value.

4. How can we continue to develop our Business Central solution over time?

Customers often want to know how to prevent their ERP solution from becoming static. The answer is to continuously evaluate their needs and opportunities. This may involve optimizing processes, using standard features, integrating apps, or implementing new initiatives in automation and reporting. The goal is to ensure that the solution keeps pace with the company’s development.

5. Is it necessary to actively work on upgrades?

Yes, but it doesn’t have to be complex or risky. Microsoft regularly updates Business Central, and with a proactive approach, upgrades become a natural part of operations. By planning, testing, and performing quality assurance in advance, you can ensure stable operations while taking advantage of new opportunities.

6. Can we decide for ourselves the level of collaboration and support?

You certainly can. Some companies want a close partner for operations, support, and further development, while others primarily need specialized expertise on an as-needed basis. At Vektus, we tailor our operations strategy to your organization so that you achieve the right balance between internal efforts and external support—both now and in the future.

Would you like to hear more?

If you would like more information or have any questions, please feel free to contact us.

Feel free to contact us by email, phone, or by filling out the contact form on this page.

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