New customers do not enter an ERP partnership at the same point or with the same starting point and conditions.
Some are about to upgrade, others are in the middle of a project—and some are already up and running. Our onboarding process is designed for exactly that. We meet you where you are and provide clarity, structure, and steady progress from day one.
Our onboarding process is tailored to your current situation and minimizes risk for you, whether the timing is favorable or challenging.
Situation
You have completed a pre-study and clarification phase with another partner, but the implementation project has not yet commenced.
Our approach
We take charge before the planning and implementation phase begins, ensuring a comprehensive overview, a clear structure, and realistic planning. This allows us to identify areas for improvement before the project gets underway.
Focus areas
Situation
The preliminary analysis has been completed, and the implementation project is already underway—but not yet finished. You are not yet operational.
Our approach
We take on the project in its entirety. We therefore conduct an analysis and align expectations to ensure that the project is successfully completed—and aligns with your business.
Let’s be honest: Should we stick to the existing plan, or should we adjust it? What would be best to adjust now—and what should we wait to address?
Focus areas
Situation
The solution is up and running, but collaboration and support with your existing partner are not working optimally.
Our approach
We take on a solution we didn’t design ourselves and review it thoroughly. We then ensure better support, clearer communication, and ongoing improvements.
Focus areas
Our onboarding process is divided into two main tracks, which together provide a solid foundation for our collaboration.
1. Legal basis (business onboarding)
2. Solution framework (technical onboarding)We know it can feel uncertain and overwhelming—especially if you’re in the middle of a project, or if support and service aren’t working as they should on a day-to-day basis. For many, switching ERP partners is a big step.
That’s why we’ve systematized the onboarding process. We’ve done this before—and we have a roadmap that ensures clarity, peace of mind, and progress, so you can reach your goal safely and efficiently.
Call us for a no-obligation conversation, and let’s start by discussing your situation.
